Wednesday, July 2, 2008

A Bangalore in Scotland and China!

I just saw this news item in yesterday's TOI.http://timesofindia.indiatimes.com/Cities/A_Bangalore_in_Scotland_and_China/articleshow/3186080.cms
It is a credit to the entire population of Bangalore that our fair city is being emulated in far away lands. It blows your mind to think that such a disparate group of people can come together in such a symbiotic fashion while being engulfed by a sea of dysfunction.

You cannot find a more disparate group than this; the jet setting IT executive trying to convince everyone that the world is flat and the teenage tea server from Bihar who believes it is; the man driving the "White Indica with Yellow License Plate" who will not think twice before running over a pedestrian in order to deposit his precious cargo (aka call center "executive") at her office exactly at 6:00 pm so she can sell a life insurance policy to an 85-year old woman just waking up in Topeka, KS and the petite software engineer from Haridwar risking her life riding a puny Scooty in a sea of WIYLPs just to get to her office; the practitioner of Xtreme Programming and the HR "executive" who thinks programming is extreme; those who say "for BIAL to play, HAL has to stay" and those who say "good riddance HAL airport".

Disparate their backgrounds and outlook in life may be but when it comes to serving the needs of their customers thousands of miles away, their goals are completely aligned. That we have managed to put our fair city prominently on the world technology map is a testament to our skills, perseverance, tolerance, good fortune and the Bangalore weather. No wonder we have countries in a hurry to replicate the Bangalore success story. At this rate we could be turning Singapore into another Bangalore -- the mere thought sends shivers down the spine.

I read and re-read the TOI article. I am feeling rather sanguine when my brain latches on to the following sentence -- "They are even planning to create a Bangalore in their country!” That is it. I smell an opportunity. Looks like they want an exact replica of Bangalore in Scotland and China.

Now I have been to Scotland and China (I am an old China hand, went there first when it opened up in 1981 when they only accepted Monopoly money from foreigners; I nearly froze to death on a balmy summer day in Glasgow so believe me I know Scotland) and am intimately aware of the deficiencies in their systems.

Undoubtedly they will need our software gurus and knowledge process specialists. But how could they have an exact replica of Bangalore without our
- Signal-less traffic flow experts
- People with experience upgrading sidewalks (footpath) for multiple use
- Public transportation managers with experience in the 3-wheel variety
- Storm water drain re modellers
- Potholelogists (experts in the study of pot holes)
- Solid waste disposal specialists
- Traffic lane marking technicians
- Arborists with random tree cutting experience
- Two wheeler riding instructors
- Cowherds

Honestly, how could you clone a high-performing Bangalore team without re-creating the environment that causes them to excel?